Our new rehoming procedure
We’ve been working closely with DEFRA and other animal organisations to make sure we can keep finding dogs their forever homes during lockdown.
We’ve set up a new rehoming process which includes social distancing measures to help keep staff and adopters safe. We’re now matching dogs with their new homes virtually and delivering dogs contact-free. For dogs who need more time to get to know their new family, you can meet them at our rehoming centres by appointment. We can’t register interest for dogs who aren’t available for rehoming.
See dogs available for rehoming >
Normally when you adopt a dog from us, you’d visit one of our centres. You’d meet your matched dog, and have a chat with one of our team. But while normal life is on pause, we’re doing it virtually.
If you’re interested in one of our dogs, give us a call for a chat. We’ll send you a Homefinder Questionnaire to fill in. If it seems like a good match, we’ll arrange a virtual meet to find out more about you and the home you can offer.
In the virtual meet, we’ll talk through everything we’d normally discuss at our centre. This will include a conversation about how a dog will fit into your life once restrictions are lifted and life returns to normal.
If everyone’s happy to go ahead with the match, we’ll arrange a time to deliver the dog to you - or for you to come and meet them at the centre. We’ll discuss and agree all the details, to make sure everyone is clear on how we’ll continue safely.
We’ll bring your dog to you
For dogs who will thrive straight away in a new home, we’ll bring them to meet you in your garden or an outdoor space. We’ll spend some time with you and dog, from a safe distance, and see how you get on.
If it’s a match made in heaven we’ll leave the dog with you. We’ll also leave your welcome bag, which includes a starter pack of food, a new collar and lead, and our dog care handbook with microchip and insurance details. Plus, to help your new addition settle in we’ll give you a 2kg bag of Wainwright’s dry dog food, courtesy of the Pets at Home VIP Club unless they have been fed on a different food for dietary or veterinary reasons.
We won’t come into your house, and we’ll be equipped with sanitiser gel, gloves and single-use aprons to make sure handover is as safe as possible.
For dogs who need more time to get to know their new family, you can meet them at our rehoming centres by appointment.
To keep yourself and our staff safe, please wear a face covering when you come for your appointment. You’ll be met outside the centre by one of our team and the dog will be brought to you in one of our outside play areas, or larger indoor spaces. We’ll spend time with you and the dog to see how you get on.
You may need to come back multiple times to get to know the dog. When everyone’s happy with the match, you can take them home.
If you can meet a dog by appointment, their profile on our website will look like this:
Our rehoming fee is the same as usual - £150. This includes a vet check, microchipping, vaccinations, collar and lead.
As always, we’re here to support you for your dog’s whole life. We’ll be on the other end of the phone for any questions or issues you have. This can include behaviour and training advice, as well as emergency vet support.
Dogs who need to stay with us
Some dogs, who need extra training or behavioural support, won’t be able to be rehomed at the moment. They’ll stay safe with us for the time being. If a dog isn’t up for rehoming at the moment, their profile on our website will look like this: