Frequently asked questions about sponsoring a dog

About the Sponsorship Scheme

What is my sponsorship money used for?

Your sponsorship contributions are used to help your sponsor dog and all the dogs in our care.

The money is used to cover the costs of running the Rehoming Centre, costs such as heating the kennels and washing the dogs' bedding.

The money also goes towards food for the dogs, training and medical care - all with the ultimate goal of finding each dog a loving home.

Why can't all the dogs be visited?

Some of the dogs in our care become very stressed by unfamiliar people and situations.

To give these dogs the happy life they deserve, we have to ensure they have a comfortable and familiar routine.

With some of the dogs listed as visitable, the visits do not involve interaction with the dog but sponsors are able to view the dog in its kennel.

Will I be my dog's only sponsor?

Dogs Trust Sponsor a Dog is a co-sponsorship scheme with a number of people sponsoring each dog.

Your money will go towards helping all the dogs in our care, including the dog you have chosen to sponsor.

How often will I hear from my sponsor dog?

Your sponsor dog will send you updates three times a year; at Christmas, Valentines day, and again in the summertime.

Will my dog send me a birthday card?

No, sponsor dogs don't send birthday cards but you will receive a Valentines card and a card at Christmas.

What happens if my Sponsor Dog gets rehomed or passes away?

If your sponsor dog is rehomed or passes away we will always write to you and inform you, we then transfer your sponsorship to another dog on the scheme. Wherever possible we try to choose a replacement dog of a similar breed or at the same Centre but if you decide you would like a different sponsor dog or wish to make any other changes then our supporter services team can be reached on 020 7837 0006 to answer any questions you may have.

Setting up a sponsorship

Can I sponsor a dog as a gift for someone else?

Yes. If signing up online, please register using your details first and then tick the 'Gift’ box on the 'Selected Dogs' screen.

The gift recipient will then receive all of the sponsorship details in their name.

If completing the paper form, please put your details at the top of the form, and the gift recipient's details in box number 3.

Find out more about sponsoring a dog as a gift.

How long will it take for my welcome pack to arrive?

Unfortunately, due to the ongoing situation with Covid-19 it may take up to 28 days for your welcome pack to arrive. Our fulfilment house is currently running with limited staff numbers in order adhere to government social distancing measures.

I want to sponsor a dog but I don't have a bank account. How can I pay?

While Direct Debit is the cheapest and easiest way of making your contributions, you can also pay by cheque, postal order, CAF or online by credit card.

If you choose to pay by any of these methods we would be grateful if you paid the sponsorship annually to keep our administration costs down.

If you cannot send a cheque, please send your contributions by postal order (available at the Post Office) rather than cash as cash can be lost or stolen in the post.

Please be sure to write your name, address and supporter number (if known) on the back of every payment that you send to us so we know that it is from you.

Can I sign up to sponsor a dog online and then send you my cheque or postal order?

Signing up for sponsorship online will require direct debit or credit card details.

If you want to send your contribution by cheque or postal order, please download our application form so that you can print it and send to us with your payment.

Sponsor a dog application form PDF 153 KB

Do I need to fill out the payment frequency section on the paper application form even if I do not want to pay by Direct Debit?

Yes. This section tells us how much you wish to pay, and how often we can expect to receive these payments from you.

Do you send out donation reminders?

We try to contact sponsors we have not heard from but it costs us less in administration costs if you sponsor by direct debit - this also helps us to plan our funds for the future.

Do I send the details of my Direct Debit to the bank?

No. If you are completing the Direct Debit form online, please press the 'proceed' button, and we will instruct your bank for you.

If you are completing the paper form, please post it directly to us and we will pass it to your bank.

Do I need to give you my telephone number?

You do not have to supply us with your telephone number but by doing so it will allow us to contact you quickly should we have a query about your sponsorship.

Why do I need to give my date of birth?

This will help us to know more about you and send you news from Dogs Trust that will be relevant to you (e.g. we try to exclude children from our appeal mailings).

I am having difficulties setting up my sponsorship.

Please contact the Sponsor a Dog team on 020 7837 0006 and we'll be happy to help you set up your dog sponsorship.

General Questions

I'd like to make a general donation to Dogs Trust; how can I do this?

Although sponsoring a dog is a great way to help the dogs in our care, you can contribute in other ways as well.

Please check out the 'donation' section of our website for information about donating online.

Our 'get involved' section of the website also explains all sorts of other ways you can help us.

I'd like to find out the address of a Rehoming Centre

Simply go to the 'our centres' section of the website where you can find all the information you need about our UK rehoming centres.

Alternatively get in touch with us on 020 7837 0006 and we will be able to help you with any of your enquiries.

Why does the Dogs Trust web site use cookies?

We use cookies to follow your journey within our site.

We will not track you once you have left our site.

When visiting our site through via online advertisements a temporary cookie is placed on your computer and will remain there for 30 days.

This cookie does not contain any personal information and only to allows us to monitor the success of our advertising campaigns which, in turn, enables us to invest funds wisely, with a greater knowledge of the likely outcome.

Do you use professional fundraisers?

Yes, we do. With our funding coming from voluntary donations it is vital that we continue to attract new supporters if we are to give more and more lost and abandoned dogs the second chance they deserve.

We have found that speaking to people about the work that we do is a great way for us to not only raise funds but to also raise awareness.

For this reason we have dedicated teams of fundraisers who speak to supporters either by going door to door, in venues such as shopping centres and supermarkets, or over the phone.

Dogs Trust is working towards the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction, and the work of these fundraisers is vital in bringing us closer to this day.