You may cancel your course booking within 24 hours of making payment and receive a full refund. If your course begins within 24 hours of you making payment and you wish to cancel, in this instance we reserve the right not to issue you a refund.
Once this 24-hour period has passed payments are non-refundable unless:
- A puppy or dog is not able to cope or deemed unsuitable for classes, in which case a refund will be issued. A refund for the number of weeks remaining on the course will be refunded in this situation.
- The dog was adopted from a Dogs Trust Rehoming Centre and returned to the centre by the new owner.
- The dog passes away.
If an owner cannot commence classes because the dog is unwell or has come into season, the classes can be rescheduled to another course on a future date. We can only move courses for this reason on one occasion and we would appreciate as much notice as possible so that we can try to fill this space in classes.
If a week of training is missed, the training taught that week cannot be repeated and therefore the owner forsakes the money pre-paid for that week.
Please do not knowingly book a dog that shows aggression towards dogs or humans or signs of being nervous onto training classes. Please contact us if you are not sure whether a class is suitable for your dog.
Dogs must be fully vaccinated with proof available at induction week, to attend classes.
If for any reason classes cannot take place in person, classes may be held online and will remain non-refundable.