Feedback and complaints

We're committed to the very highest standards of customer care in everything we do. We really value your feedback — whether we got it right, or we didn’t. 

To send us a compliment, feedback or a complaint, choose the relevant area of our work below. Thank you for taking the time to reach out to us.

Rehoming feedback and complaints

We pride ourselves on a thorough behaviour and veterinary assessment that helps us match each dog to the right person. We rehome to all different types of homes, from houses to narrow boats.

If you feel that we've not met your expectations, or have fallen short of our own standards, we want to hear about it so that we can improve in the future.

Feedback about our rehoming service.

Fundraising feedback and complaints

We strive for the highest possible service in our fundraising. Your support helps us to be there for dogs when they need us most. We never forget that it's only thanks to your generosity that we're able to continue out work.

Our supporter are at the heart of everything we achieve, so if you feel there are areas of our fundraising that need to improve, we want to know about it. 

Feedback about our fundraising.

Feedback about other areas of our work

If you need to get in touch with us about any other areas of our work, either to provide feedback, compliments or complaints you can do so online via our simple contact form.

Get in touch today.