How we are staying COVID-19 Secure

We’re committed to making sure our workplaces and venues open to customers are Covid-secure. Here’s how we’re meeting the government’s criteria: 

We carry out regular risk assessments

We routinely carry out risk assessments at our 21 rehoming centres, offices and charity shops. Every team member working within these premises is fully up to date on our procedures to ensure they can continue to work safely as restrictions are lifted

Our London office is currently open for roles who can’t do their job from home, including our Facilities team and Pharmacy team. We have ensured that staff visiting our London office are able to keep 2m apart at all times and are required to wear a face covering whilst on site. We also ask staff to wash their hands when they arrive and before they leave. We will look to open our office and other working locations as and when we can.

If you’re interested in seeing our risk assessments please email [email protected].

Our rehoming centres

We have cleaning, handwashing, and hygiene procedures in line with guidance.

  • We ask all staff to wash hands on arrival, before and after any interaction with one of our dogs, after handling paperwork, before and after lunches / breaks and before going home
  • Staff will continue to carry face coverings, gloves and hand sanitiser at all times, and may still wear a face covering when meeting members of the public indoors, depending on how busy or ventilated the centre is at that time
  • We kindly ask members of the public to wear a face covering when inside our rehoming centres, and use hand sanitizer
  • Our rehoming centres are open by appointment only. We're still rehoming, but we're doing things a little differently. Find out how rehoming works now.

Our Dog School classes

We’re now running face-to-face training classes across the UK but will continue to offer virtual training classes for any customers who are more comfortable with that method of teaching as restrictions lift. You can find out more about these classes at We are able to welcome up to six dogs per class, and a maximum of two family members per dog. We are also able to welcome volunteers back to our classes (maximum one per class) and we will now be able to have two members of staff running classes.

To keep staff, volunteers and owners safe, we are keeping our cleaning and sanitisation protocols in place and we will recommend the use of face coverings and continue to teach adapted lesson plans to encourage social distancing.

Our charity shops and donation centre in Portchester 

We are pleased to announce that all of our charity shops have now reopened. We can’t wait to see our fantastic supporters again. It is great to be able to get our shops back up and running after so many of our fundraising activities have been impacted by Covid-19.

We are following all the latest guidance provided by the Government.

  • We have installed hygiene stations in our shops and urge staff and supporters to practice frequent hand washing with soap and sanitiser
  • Our teams will continue with the cleaning routines we have employed since the beginning of the pandemic, so our shops are as hygienic as possible
  • We no longer have restrictions in the number of people who can be in our shops at the same time, however, should our shops look overcrowded, we may ask for your patience and wait outside or to come back later
  • Face masks are optional although for the comfort of others, if our shops are busy, we would prefer staff and supporters to wear them
  • We would prefer to take contactless payment when purchasing goods, however we can take cash payments if necessary
  • We are extremely grateful for all donations and where we offer the service, we are now able to do house collections
  • Temporary restrictions surrounding bringing canine friends into our shops have now been lifted and we are delighted to be able to welcome our four-legged friends back.

We have taken all reasonable steps to help people work from home

In line with current Government guidance, all members of staff who are able to work from home are doing so. Where possible, we have provided staff who need it with equipment. All staff have been given information on how to work at home safely with practical assistance on how to set up a new workspace and keeping data secure. We also encourage a good work-life balance with tips on everything from taking regular breaks and weekly wellbeing sessions to advice on balancing working from home and home-schooling.  

We continue to take reasonable steps to maintain social distancing in the workplace

To ensure that we can continue to run our rehoming centres and give our dogs everything they need, our staff will continue to wear a face covering in busy areas, or in some circumstances when speaking to a member of the public. Staff will communicate by radio to let others know their location, to avoid too many people in one space at the same time.