Last week our Contact Centre celebrated answering its two-millionth call! The landmark call was taken at 9.58am on Monday 7 September from a dog-lover hoping to give a forever home to 13-year-old Jack Russell, Bella from Dogs Trust Manchester. We're delighted that beautiful Bella has now been reserved and will be heading off to her forever home very soon.
We set up the Contact Centre in September 2014, to simplify our network of 50 phone numbers. Now we have a team of 65 handling 1,500 calls every day. For the last few months, the team has been working from home rather than their usual base our Manchester centre. Despite this challenge, we've continued to provide the service that the dog lovers of the UK deserve.
Most calls we receive are about rehoming a dog [https://www.dogstrust.org.uk/rehoming/] from one of our 20 UK-based rehoming centres. During lockdown, we’ve seen a huge increase in enquiries: several times we’ve had over 1,000 calls about a single dog, which is unprecedented.
Sadly, we also receive many calls from people wanting to handover their dogs as they can no longer take care of them. Experience tells us that in the coming months more dogs will need our help to find a new home, so we expect calls to keep rising. We’ll be here to help however we can. Find out more about what we’re doing to change the tale for dogs in need.
We've made some changes
Since the since the start of lockdown we’ve been running a new rehoming process, to keep staff and adopters safe. Our centres aren’t open for public browsing but you can make an appointment to meet a dog. Find out more