Frequently Asked Questions

When will I hear the outcome of my application?

You will get an acknowledgement when you apply. We want to keep you informed so try to provide an outcome to all applicants within 2 weeks of the close of a vacancy. However we are lucky to get lots of interest in our roles, which sometimes means it may take us slightly longer. It also means we are not able to give individual feedback if you are not shortlisted.

How can I unsubscribe from email job alerts?

All job alerts carry an "unsubscribe" link within them so you can change your job preferences or unsubscribe whenever you want.

Can I apply for a role with Dogs Trust if I have a criminal record?

Having a criminal record will not necessarily bar you from working with us, however it may prevent you from being employed in certain roles.

Dogs Trust has a duty of care to our staff, volunteers, customers and of course our dogs – we are also committed to making recruitment decisions based solely on a candidate’s ability to do the job. Spent convictions are not normally an issue except where they are for offences representing risks to the particular role in question. Convictions that can never be spent, i.e. those carrying custodial sentences of 30 months or more, may bar applicants from employment with Dogs Trust.

For more details, including which roles are subject to DBS checking (Disclosure and Barring Service), please see our DBS guide here.


Who can I contact if I require help with my application?

If you have a disability and require assistance with your application please email us at [email protected] or call us on 020 7812 5299 and we will be happy to assist you.

Do you reimburse travel expenses for interviews?

It is our expectation that interviewees attend an interview at the site for which they applied for a role and as a charity we would not look to reimburse these expenses. In some exceptional circumstances we may offer to reimburse or part reimburse expenses and where this is the case you will be notified when we confirm your interview.

Do you offer apprenticeships, work experience and volunteering opportunities?

We have plenty of volunteering opportunities and we also have apprentice roles. You can view our current vacancies here. We do not currently facilitate work experience placements.

Why do I have to undertake a Disclosure and Barring Service check if I am appointed to some roles?

For certain roles where there is either regular or unsupervised interaction with children and/or vulnerable individuals and/or responsibility for financial transactions on behalf of Dogs Trust, an applicant will be asked to undertake a Disclosure and Barring Service (DBS) check or check by another relevant body i.e. Disclosure Scotland or Access NI.

We request a DBS check so that we can make informed recruitment decisions and provide the appropriate duty of care to our staff, volunteers, customers and beneficiaries.

For more details, including which roles are subject to a Disclosure & Barring Service (DBS) check and our policy and process for recruitment of these roles you can read our DBS Guide.

Is a driving licence mandatory and why?

Driving is an essential part of many of our roles, as we require employees in those roles to be able to transport dogs, including in emergency situations such as off-site vet visits or collecting dogs. For relevant roles we will ask if you have a full UK drivers licence as part of your application and will unfortunately not be able to accept applications from candidates who do not currently possess a driving licence.